After many months of some of us being locked in our homes and working remotely, it’s no surprise that many people are going a tad stir-crazy. But it’s far worse for some seniors: Not only have visits from their kids and grandkids been suspended, but there’s the extra stress that comes with the nagging suspicion that they’ll be advised to remain on lockdown long after younger people begin trickling back to work and the world starts opening up again.
Fortuitously, some of the niftiest technology offers solutions both to keep us connected and protect against some of the miscreants taking advantage of the situation.
Many not for profit organizations in our community and elsewhere have used Blackbaud software and services for many years. In May of this year, Blackbaud suffered a cyberincidence where certain of the data on their hosted systems may have been compromised. Here is Blackbaud's statement on the incident:
To be clear, this security incident apparently occurred only to those Blackbaud clients who use their hosted services. On premise servers and systems - where the client owns and operates Blackbaud software on local servers, were not affected.
It has been common for most businesses, organizations, and individuals to invest in preventative cybersecurity defenses. Most organizations have technologies such as firewalls and anti-virus software that are designed to stop a cyber-attack. These controls certainly serve a purpose in fighting the war against cybercrime and should not be discounted.
But, cybersecurity professionals are recommending that we turn our attention to our ability to detect cybersecurity incidents and recover from them.
It makes perfect sense. The reality is that defending against all cyber-attacks is an incredibly hard task to do. Hackers are anonymous, perimeters are not physical, attacks are sophisticated, and the volume of cyber assaults launched every day is astounding. Defending against all cyber-attacks is a little like entering a cage fight blindfolded with one arm tied behind your back. Despite the best defensive efforts, you will get hit.
Hence the recommendation to invest the ability to recover from a cybersecurity incident. Of course we will continue to defend ourselves from cyber criminals, but we also recognize we are not fighting a fair fight, and that we may likely suffer a cyber incident at some point. The thought is simple: If or when we become a victim of cybercrime, we must be prepared to recover from the incident. We can then weather the storm.
BACKUPS ARE KEY
If you do not regularly backup critical data and systems, then you must start doing so immediately. If you do not have a documented disaster recovery plan, then you must create one immediately. In the process of creating a data backup strategy and disaster recovery plan, please recognize the nine most common mistakes made and more importantly, how you can avoid making them in your quest for recovery preparation.
In order to protect sensitive online data, it's likely the passwords you use have become incredibly complex. Many tech-savvy users now use password managers to keep track of them all—but too many users also rely on those “remember me” checkboxes that auto-populate password fields, which can expose sensitive information to potential vulnerabilities. Fortunately, more and more users are skipping passwords entirely by using secure facial recognition tools.
For over forty years, The Computing Center has been providing computer and repair services to our clients. In the early days, we repaired terminals and dot matrix printers. Later on we repaired desktop PCs and the early laser printers. Today, we repair and maintain all sorts of laptops, desktops, printers, and servers. Although we can work on most computer equipment, we specialize on Hewlett Packard, Apple, and Dell equipment.
As important as the technical training, skills, an experience needed to properly repair computer equipment, so is understanding how clients feel about having their equipment being out of their procession while the repair takes place.
By mid-August, we will see an influx of new people joining our community, typically to attend or be employed by Cornell, Ithaca College and TC3. So our repair departments gets quite busy with new people and regulars. However, in every situation, we work hard to have all clients feel important and special.
In today's circumstances, we've had to add procedures to keep our clients, ourselves, and your equipment safe and secure.