A Thank You Letter to Our Repair Department

For over forty years, The Computing Center has been providing computer and repair services to our clients. In the early days, we repaired terminals and dot matrix printers.  Later on we repaired desktop PCs and the early laser printers.  Today, we repair and maintain all sorts of laptops, desktops, printers, and servers. Although we can work on most computer equipment, we specialize on Hewlett Packard, Apple, and Dell equipment.

 

As important as the technical training, skills, an experience needed to properly repair computer equipment, so is understanding how clients feel about having their equipment being out of their procession while the repair takes place.

 

By mid-August each year, we see an influx of new people joining our community, typically to attend or be employed by Cornell, Ithaca College and TC3.  So our repair departments gets quite busy with new people and regulars.  However, in every situation, we work hard to have all clients feel important and special. 

 

One of those repairs was for a lovely person, Roberta Moudry, who had a couple of Apple MacBook Pro laptops with screen problems. Sara Herman and Rose Christofferson walked through the issues with her and got the equipment quickly scheduled for repair. And one of our certified Apple Technicians, Emily Vannoy did her masterful repair work to get the equipment operating properly.

 

All, in a day’s work. Well, not quite…

 

Here’s the email we received from Roberta along with her permission for us to reprint it here.

 

To all the staff at the Computing Center that helped us:

 

My son and I had a problem with our MacBook Pro screens. I have a difficult schedule due to elder care responsibilities out of state. You helped us so much, were so kind, professional and efficient….and during a really busy week for you (first week of Cornell classes). We are so grateful to you — you are an oasis of professionalism and respect.

 

I can write this email and see it through my beautifully clear screen. My 93-year-old dad was amazed — I had to tell him several times this is not a new laptop!

 

Thanks again for your help. We appreciate you!

 

Best,

Roberta Moudry and Reade Otto-Moudry

Keys to creating a successful website

We've been designing, programming and managing websites since the beginning of the world-wide-web. So have many others. Like a lot of things about the Internet, there are basics. Here are some of the ingredients contained in all successful websites.

A website is an essential element for running a successful business. A business without a website can potentially lose out on great opportunities since potential customers can’t reach you, find you and learn about you online.

Creating a small business website can lead to many different ways to market your business and help it grow much faster than relying on traditional marketing methods alone. If you’re looking for a way to reach more customers, or people to influence, the internet is where your business needs to be.

With over 78% of adult Americans using the Internet and a remarkable 2.2 billion people online worldwide, it’s no surprise that small businesses with websites experience an average of 39% greater revenue per year than those without websites, according to the Small Business Administration.

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Watch Out for Tech Support Scams

Every month or two, we get a call from someone who describes what turns out to be some kind of tech support scam. And once we get a look at the machine involved, there's usually some kind of nefarious software installed and there's quite a lot of work to be done to clean-up the mess.  These scams almost always start with an unsolicisted phone call or email. We don't make those kinds of calls. To the best of our knowledge neither do the other local service shops. If someone from any tech support organization contacts you that you don't know or work with regularly, don't respond. Call us or other service organization you trust.

Tech support scams, which get people to pay for fake computer help or steal their personal information, are convincing. You might already know the signs of a tech support scam, but do your friends and family? Here’s what they need to know now:

  • Companies like Microsoft don’t call and ask for access to your computer. If you get a call like that, it’s a scam.
  • Real companies also won’t ask for your account passwords. Only scammers do.
  • Tech support scammers try to convince you they’re legitimate. They’ll pretend to know about a problem on your computer. They’ll ask you to open normal files that look alarming to make you think you need help.
  • If you do need computer help, go directly to a person, business, or website you know you can trust. General online searches are risky because they might pull up another scam.

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