For those of us who are working parents, the office closures that have forced us to work from home since March have had an added wrinkle: Our children’s schools and daycares closed their doors as well. We’ve been thrown into a crazy mix where we are expected to be good employees, good caregivers, and good substitute teachers every day…during the same hours of the day.
Have you been late to your 9 am stand-up meeting every day because you’re logging your kindergartener into their 9 am Zoom with their class? Is your toddler video-bombing your one-on-one meetings with your boss? Have you been able to get even half your normal workload done while working far more hours in the day?
You’re not alone. And you’re not just working from home. You’re at home, during a crisis, trying to work and parent your kids at the same time. So if you’ve gotten this far, you deserve all the socially-distanced pats on the back we can give you. Here are a few tips and techniques that we hope will restore a little sanity to your life (and help you get a bit of work done, too).
As of today the Southern Tier of New York State that includes Tompkins County is in Phase 4 of Reopening and Recovery after many businesses needed to be shutdown in response to the COVID-19 Pandemic. For all of us in business, the shutdowns were incredibly disruptive, even for those essential businesses that needed to remain open. Essential companies and organzations literally had to figure out new ways of doing business, interacting with customers, all the while keeping their employees safe and healthy on the fly.
Our community did incredibly well:
- We have one of the lowest infection rates in New York State and the northeast.
- Cayuga Medical Center devised and executed a drive-thru Covid-19 testing center that has successfully and safely tested tens of thousands of people.
- Thousands of masks were made and distributed throughout the community
- Rheonix, a local biotechnology company, pivoted its business and developed an approved Covid-19 test in weeks that's now being successfully used locally and throughout Upstate NY.
- Dozens of volunteers made sure that our neighbors were safe, fed, and healthy.
About two to three times per week, we get a phone call, email or text asking if The Computing Center is open. The simple answer is: YES, WE ARE! WE NEVER CLOSED! Early on in the Covid-19 Pandemic, computer technology companies like ours were deemed essential businesses in New York State. As we said in our March 20th Blog post and email to our clients:
As of this writing 100% of non-essential employees can no longer report to work. Because of what The Computing Center does in supporting essential businesses in our community, we are allowed to maintain in-house operations. Some of the essential local organizations we directly are supporting include:
- Healthcare organizations, hospitals, and physicians’ offices
- Financial institutions including banks, credit unions, and insurance companies
- Accountants offices
- Animal shelters
- Human Services organizations
- County and other government offices
- Ithaca-Tompkins International Airport
- Logistics companies
Although it seems forever ago, our world had changed. So, with relatively little guidance, we needed to figure out how to stay open and how to do it while keeping ourselves and our staff healthy and safe. What did we do it? Looking back, we took what was published at the time, contacted some of our health care clients for advice and made what seemed like good choices to us. Primarily that included:
- Washing hands frequently and using hand sanitzer when hand washing wasn't possible.
- Disinfecting all surfaces along with equipment coming in the door.
- Wearing disposable gloves when handing computers and other equipment.
- Having our engineers and others who could work remotely.
- Sending anyone who wasn't feeling well home.
- Restricting access to anyone from the outside.
Remember, Covid-19 PCR testing wasn't generally available till the latter part of March. And much of the guidance we now take for granted didn't exist:
- Wearing masks
- Social Distancing
- Outdoor vs indoor exposure differences
- The effects of crowds - % of employees in the workplace.
- How long the virus lasts on various surfaces
- Any kind of consistency between businesses
- Daily employee screenings
- Taking employee and visitor temperatures
How did we do? We're happy to say - we pulled it off. No one at Computing Center or any of our families became infected. We did have a couple of concerning situations where employees early on were exposed to some client employees who ultimately tested positive, but our people were fine.
Today, we are all still healthy, the rules and recommendations are more consistent across all businesses, and we're helping many local businesses that were shuttered reopen and recover. Our technical staff still can and does work remotely, but we also go onsite.
Our logistics group does free local pickup and delivery of computers printers and printer consumables. With so many people working from home, our consumables businesses (inks and toners) has greatly increased. We have most of the major brands of printer inks and toners used in our area in-stock.
When you come to our offices, (we recommend setting up an appointment) you'll find:
- "X" spots all over the office floor marking off 6' increments to help people socially distance.
- If you're not already wearing a mask, you'll be asked to wear one - we have extras if you forget yours. (Ours are logoed!)
- We'll take your temperature (and if it's above 100.4 degrees, you'll be gently asked to leave). We'll also ask you if you've been exposed to anyone that has been ill over the past two weeks.
- If you haven't made an appointment, we'll ask you to sign-in.
- If you bring in a PC, laptop, or printer with you, it will be wiped down with a disinfectent cloth before we work on it.
- If you're just dropping off a machine, we have a work area just to the right of our interior lobby door where you can fill-out all the paperwork without having to come into the office.
- The place is spotless - it gets cleaned and disinfected daily.
This is The Computing Center's version of the "new normal". Please remember - Shop with locally owned businesses and organizations. That's how we will all get through this, survive and thrive.