People We Try To Do Business With

Our good friend, Zach Shulman, one of the managing partners of Cayuga Venture Fund wrote this short, but very to the point posting on his blog entitled: "Attributes of People I would Never Purposely Do Business With (although it could happen by accident)"!  Here's the Link: ithacavc.com/2020/11/20/attributes-of-people-i-would-never-purposely-do-business-with-although-it-could-happen-by-accident/ He wrote it in the context of a venture capital company and some of the young entrepreneurs that he works with.

For over 42 years, we at The Computing Center have worked with hundreds of businesses and organization and thousands of individuals. Nearly without exception, we have found the vast majority of our clients to be:

Mature, Kind, Understanding, Professional, Predicable, Straight Forward, Tactful, and Well Spoken. You understand what we're about, want carefully crafted and cogent answers to your questions, and the products and services that we provide at a fair price while delivered in a timely basis.  What you look for in us is the same thing we look for in you.  

It's truly been a joy to do what we do over these past four decades. And especially in 2020 when things have been so strange. We've gone the extra mile time and time again - so have you. We literally could not have accomplished all that we have in this extraordinary year without our client's understaning and support. More than once, we've provided solutions in ways that certainly haven't been "business as usual".  All of us and you have been incredibly creative in the midst of the pandemic.

Thank you from all of us at The Computing Center for your business, this year and always.

We hope that everyone has a safe, peaceful, prosperous, and most of all healthy, 2021.

The Computing Center's Status - October 2020

We still receive calls and texts nearly every week asking whether The Computing Center is open for business.  The simple answer is: YESWE ARE! WE NEVER CLOSED! 

  • All of our staff is here, available, trained, and very careful.  Anyone who may have had a direct or indirect exposure to someone with Covid-19 is being tested.
  • We're busy, the computer technology industry has been one of the "mainstays" during the Pandemic. 
  • We are helping business, organizations and individuals in setting up and operating secure and safe remote computing systems. 
  • Our service department is actively repairing equipment of all kinds. We're primarily doing that in-house, but do go on-site with proper precautions.
  • Our engineers are working remotely and going onsite as necessary.
  • We actively pickup and deliver computers, printers, and consumables all over Tompkins County and beyond.

We have worked very hard at staying safe and healthy. How did we do? We're happy to say - we pulled it off. (so far)! No one at Computing Center or any of our families became infected. We did have a couple of concerning situations where employees have been exposed to others testing positive, but after testing and/or quarantine all of our staff and their families are fine.

Today, we are all still healthy, the rules and recommendations are more consistent across all businesses, and we're helping many local businesses that were shuttered reopen and recover. Our technical staff still can and does work remotely, but we also go onsite.

When you come to our offices, (Please setup an appointment) you'll find:

  • "X" spots all over the office floor marking off 6' increments to help people socially distance.
  • If you're not already wearing a mask, you'll be asked to wear one - we have extras if you forget yours. (Ours are logoed!)
  • We'll take your temperature (and if it's above 100.4 degrees, you'll be gently asked to leave). We'll also ask you if you've been exposed to anyone that has been ill over the past two weeks.
  • If you haven't made an appointment, we'll ask you to sign-in.
  • If you bring in a PC, laptop, or printer with you, it will be wiped down with a disinfectent cloth before we work on it.
  • If you're just dropping off a machine, we have a work area just to the right of our interior lobby door where you can fill-out all the paperwork without having to come into the office.
  • The place is spotless - it gets cleaned and disinfected daily.

This is The Computing Center's version of the "new normal".  Everyone stay safe and healthy!

Please remember - Shop with locally owned businesses and organizations. That's how we will all get through this, survive and thrive.

Computing Center Participates in Moment of Movement

The Computing Center was pleased to be one of the sponsors of a "Moment of Movement" on Saturday September 26th at the Ithaca Tompkins International Airport that was held outside on the tarmac. Trudy Baum, spouse of Computing Center Founder, Larry Baum, joined popular FLX Fitclub instructor Chantelle Farmer and her team of senior instructors (Jenny Henion, Jessica Kerns, and Carrie Susskind) along with over two dozen participants from all over our community. Moment of Movement supports our community as parents and caregivers re-enter the workforce during COVID-19 and children migrate back to school.
The money raised goes towards the Ithaca Youth Bureau and the United Way of Tompkins County. These two important organizations successfully serve the needs of youth, parents, and caregivers in our community. We all know that childcare and other youth activities are incredibly important as our community recovers from the COVID-19 pandemic and people return to work.

The airport worked with the Tompkins County Health Department to make sure all abided by NYS Guidelines for the in-person attendees. All exercise mats were placed 10+ feet apart. And with the nice breeze and beautiful weather, it was incredibly nice to be outside with many friends from around Ithaca.

The goal is to raise $100,000 collectively for the Ithaca Youth Bureau and The United Way of Tompkins County, both organizations will allocate the funds where they are needed most for programs and services that support our youth, parents, and caregivers in our community.

The Saturday live event is over, but you can still participate. The Livestreamed Video is available for through mid-October 2020 at: https://vimeo.com/462733449

To donate to this important cause:
•  The link to the giving page is www.uwtc.org/momentofmovement-GIVE
•  Donors can also call : 607-500-GIVE


Our Tech Department - We're here to help!

For over forty years, The Computing Center has been providing computer and repair services to our clients. In the early days, we repaired terminals and dot matrix printers.  Later on we repaired desktop PCs and the early laser printers.  Today, we repair and maintain all sorts of laptops, desktops, printers, and servers. Although we can work on most computer equipment, we specialize on Hewlett Packard, Apple, and Dell equipment.

 As important as the technical training, skills, an experience needed to properly repair computer equipment, so is understanding how clients feel about having their equipment being out of their procession while the repair takes place.

 By mid-August, we will see an influx of new people joining our community, typically to attend or be employed by Cornell, Ithaca College and TC3.  So our repair departments gets quite busy with new people and regulars.  However, in every situation, we work hard to have all clients feel important and special. 

 In today's circumstances, we've had to add procedures to keep our clients, ourselves, and your equipment safe and secure.

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Computing Center - We are open!

About two to three times per week, we get a phone call, email or text asking if The Computing Center is open. The simple answer is: YES, WE ARE! WE NEVER CLOSED! Early on in the Covid-19 Pandemic, computer technology companies like ours were deemed essential businesses in New York State. As we said in our March 20th Blog post and email to our clients:

As of this writing 100% of non-essential employees can no longer report to work.  Because of what The Computing Center does in supporting essential businesses in our community, we are allowed to maintain in-house operations. Some of the essential local organizations we directly are supporting include:

  • Healthcare organizations, hospitals, and physicians’ offices
  • Financial institutions including banks, credit unions, and insurance companies
  • Accountants offices
  • Animal shelters
  • Human Services organizations
  • County and other government offices
  • Ithaca-Tompkins International Airport
  • Logistics companies

Although it seems forever ago, our world had changed. So, with relatively little guidance, we needed to figure out how to stay open and how to do it while keeping ourselves and our staff healthy and safe. What did we do it?  Looking back, we took what was published at the time, contacted some of our health care clients for advice and made what seemed like good choices to us. Primarily that included:

  • Washing hands frequently and using hand sanitzer when hand washing wasn't possible.
  • Disinfecting all surfaces along with equipment coming in the door.
  • Wearing disposable gloves when handing computers and other equipment.
  • Having our engineers and others who could work remotely.
  • Sending anyone who wasn't feeling well home.
  • Restricting access to anyone from the outside.

Remember, Covid-19 PCR testing wasn't generally available till the latter part of March. And much of the guidance we now take for granted didn't exist:

  • Wearing masks
  • Social Distancing
  • Outdoor vs indoor exposure differences
  • The effects of crowds - % of employees in the workplace.
  • How long the virus lasts on various surfaces
  • Any kind of consistency between businesses 
  • Daily employee screenings
  • Taking employee and visitor temperatures

How did we do? We're happy to say - we pulled it off.  No one at Computing Center or any of our families became infected. We did have a couple of concerning situations where employees early on were exposed to some client employees who ultimately tested positive, but our people were fine. 

Today, we are all still healthy, the rules and recommendations are more consistent across all businesses, and we're helping many local businesses that were shuttered reopen and recover. Our technical staff still can and does work remotely, but we also go onsite.

Our logistics group does free local pickup and delivery of computers printers and printer consumables. With so many people working from home, our consumables businesses (inks and toners) has greatly increased. We have most of the major brands of printer inks and toners used in our area in-stock.

When you come to our offices, (we recommend setting up an appointment) you'll find:

  • "X" spots all over the office floor marking off 6' increments to help people socially distance.
  • If you're not already wearing a mask, you'll be asked to wear one - we have extras if you forget yours. (Ours are logoed!)
  • We'll take your temperature (and if it's above 100.4 degrees, you'll be gently asked to leave). We'll also ask you if you've been exposed to anyone that has been ill over the past two weeks.
  • If you haven't made an appointment, we'll ask you to sign-in.
  • If you bring in a PC, laptop, or printer with you, it will be wiped down with a disinfectent cloth before we work on it.
  • If you're just dropping off a machine, we have a work area just to the right of our interior lobby door where you can fill-out all the paperwork without having to come into the office.
  • The place is spotless - it gets cleaned and disinfected daily.

This is The Computing Center's version of the "new normal".  Please remember - Shop with locally owned businesses and organizations. That's how we will all get through this, survive and thrive.

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