The Computing Center has been partnering with DriveSavers for many years. When disk drives fail and there's not an adequate backup and the data is absolutely critical, we work closely with the client. In some cases, our technical staff can recover the data. For the "tough ones", we turn to DriveSavers. In most cases, they have been able to recover all or most of the data from the failed drive.
To increase the chances of successful data recovery regardless of who is doing the work, DriveSavers pubilshes a list of what NOT to do.