Computing Center is fully operational - We never closed!

About two to three times per week, we get a phone call, email or text asking if The Computing Center is open. The simple answer is: YES, WE ARE! WE NEVER CLOSED! Early on in the Covid-19 Pandemic, computer technology companies like ours were deemed essential businesses in New York State. As we said in our March 20th Blog post and email to our clients:

As of this writing 100% of non-essential employees can no longer report to work.  Because of what The Computing Center does in supporting essential businesses in our community, we are allowed to maintain in-house operations. Some of the essential local organizations we directly are supporting include:

  • Healthcare organizations, hospitals, and physicians’ offices
  • Financial institutions including banks, credit unions, and insurance companies
  • Accountants offices
  • Animal shelters
  • Human Services organizations
  • County and other government offices
  • Ithaca-Tompkins International Airport
  • Logistics companies

Although it seems forever ago, our world had changed. So, with relatively little guidance, we needed to figure out how to stay open and how to do it while keeping ourselves and our staff healthy and safe. What did we do it?  Looking back, we took what was published at the time, contacted some of our health care clients for advice and made what seemed like good choices to us. Primarily that included:

  • Washing hands frequently and using hand sanitzer when hand washing wasn't possible.
  • Disinfecting all surfaces along with equipment coming in the door.
  • Wearing disposable gloves when handing computers and other equipment.
  • Having our engineers and others who could work remotely.
  • Sending anyone who wasn't feeling well home.
  • Restricting access to anyone from the outside.

Remember, Covid-19 PCR testing wasn't generally available till the latter part of March. And much of the guidance we now take for granted didn't exist:

  • Wearing masks
  • Social Distancing
  • Outdoor vs indoor exposure differences
  • The effects of crowds - % of employees in the workplace.
  • How long the virus lasts on various surfaces
  • Any kind of consistency between businesses 
  • Daily employee screenings
  • Taking employee and visitor temperatures

How did we do? We're happy to say - we pulled it off.  No one at Computing Center or any of our families became infected. We did have a couple of concerning situations where employees early on were exposed to some client employees who ultimately tested positive, but our people were fine. 

Today, we are all still healthy, the rules and recommendations are more consistent across all businesses, and we're helping many local businesses that were shuttered reopen and recover. Our technical staff still can and does work remotely, but we also go onsite.

Our logistics group does free local pickup and delivery of computers printers and printer consumables. With so many people working from home, our consumables businesses (inks and toners) has greatly increased. We have most of the major brands of printer inks and toners used in our area in-stock.

When you come to our offices, (we recommend setting up an appointment) you'll find:

  • "X" spots all over the office floor marking off 6' increments to help people socially distance.
  • If you're not already wearing a mask, you'll be asked to wear one - we have extras if you forget yours. (Ours are logoed!)
  • We'll take your temperature (and if it's above 100.4 degrees, you'll be gently asked to leave). We'll also ask you if you've been exposed to anyone that has been ill over the past two weeks.
  • If you haven't made an appointment, we'll ask you to sign-in.
  • If you bring in a PC, laptop, or printer with you, it will be wiped down with a disinfectent cloth before we work on it.
  • If you're just dropping off a machine, we have a work area just to the right of our interior lobby door where you can fill-out all the paperwork without having to come into the office.
  • The place is spotless - it gets cleaned and disinfected daily.

This is The Computing Center's version of the "new normal".  Please remember - Shop with locally owned businesses and organizations. That's how we will all get through this, survive and thrive.

Dealing with Computer Vision Eye Strain

With many of our clients working from home and remotely, participating in video conferencing, live streams and webinars, there is an increase in those who are experiencing eye strain and eye fatigue. For most, it's just annoying and many of us who spend a lot of time have found coping mechanisms, but this may be a new issue to some.

There are a number of "solutions" involving special glasses, screen coverings, etc.  However, what we've learned is that the basics as sugggested by the American Optimetric Association work quite well.  

Attached is a link to the AOA site with an excellent discussion on this topic.

We've also reprinted their specific recommendations specifically for viewing computer screens. If you have questions on how best to avoid eye strain, we can provide additional resources.  Contacting your opthomologist or optomistrist can be helpful as well.


Tech Support in the Era of COVID-19


All of us need technical support companies to help us solve complex issues with our devices and applications. And in todays "work from home" world and COVID-19 distancing, we need fantastic support - remotely.  While most of The Computing Center's clients do quite well in staying safe on their devices, but often there are technical elements that people aren’t trained to handle. Relying on tech support is necessary to get us back in working order.

However, scammers and hackers will use that actual dependence on tech support to get their foot in the door. By pretending to be tech support and using scare tactics, they trick their victims into installing a virus, paying money, or worse.


Working from Home with Children

Just a few weeks back, hearing—or seeing!—our coworkers’ kids during a meeting would have been remarkable. Today, it’s all part of a day’s work. With schools and daycares closed the world over, and so many of us working remotely, the lines between work and home have blurred indeed. And while it’s delightful to see a child scurry past our screen, this situation is undeniably tough on parents.

To help our employees balance work and childcare, this week we distributed an internal work-from-home as a parent guide. It’s full of tips and shared practices that we have collected from parents at Microsoft, including making a plan as a family, communicating your schedule with your colleagues, and finding fun ways to keep kids engaged throughout the workday. We thought our customers might find it useful too, so we created a version for you to share with your employees as well.


Keeping your Video Conference Private

Between social distancing and COVID-19 stay-at-home orders, companies are turning to video conferencing services to get down to business. While these services help you connect, they also pose new privacy and data security risks. Here are some tips to keep in mind before hosting or joining a video conference online:


  1. Take steps to ensure only invited participants are able to join your meeting. People may call it “zoombombing,” but it’s a consideration across all kinds of platforms: uninvited people showing up on video conferences. What can your company do to reduce the risk? Some services allow hosts to password-protect a meeting. Others limit access by providing unique ID numbers for each meeting or for each participant. These features may not be enabled by default, so look carefully at what settings are available. If you host recurring meetings, most services allow you to create new passwords or ID numbers for each meeting. That method is more secure than reusing old credentials, so establish that as the policy for your employees.


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