Ransomware can ruin your day. It can be an annoyance or it can wreck you company or organization. The most important piece of advice we give our clients that, in spite of everyone's best efforts, should they be attacked by ransomware is to first: DO NOTHING! Call us. We've been quite successful in helping to recover from ransomware attacks, even for those who are not our clients. However, once non-technical people start trying to fix an attack themselves, things can spiral out of control very quickly. This article from our friends at Norton by Symantec provides basic advice for individual and small systems users. It also contains good general advice for users and systems of all sizes.