It's been many years since the Tompkins County roads were closed due to snow. But it did happen this March. Like many businesses, we needed to quickly execute our plan to make sure our people were safe, but still be able to serve clients. Although a bit stressful, we were able to operate through the storm and the road closings reasonably well:
- Most of our deliveries were delayed because our clients who had ordered printer consumables, had regular repair pickups and deliveries, etc. were closed as well. That kept our pickup and delivery people off the roads - a good thing considering the weather.
- Service calls that required on-site vists were also delayed for much the same reasons as deliveries and pickups.
- A few of our clients who were planning on-site upgrades and updates actually kept to their schedules prior to and directly after the road closures. It turned out that our work was actually easier to accomplish because it disrupted fewer people. All it took was engineers with good driving skills and 4WD vehicles.